FAQ's

Do you ship internationally?

Yes, we offer shipping to all countries around the world

What are the shipping costs?

Enjoy free shipping on all products for a limited time!

When can I expect to receive my order?
Your order should arrive within 7 to 14 business days.

How can I track my order?

You can check the status of your order on the "shop" application, link will be provided in your confirmation email.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal.

What should I do if my items arrive damaged?

Please reach out to us within 48 hours of receiving your order at info@yuspark.com. Include your order number and photos of the damaged items.

What if I received the wrong item?

Contact us at info@yuspark.com within 48 hours of receiving your order so we can assist you. Be sure to provide your order number and a photo of the incorrect item.

I entered the wrong email address for my order. Can you help

Please double-check your shipping information. We cannot take responsibility for orders sent to an incorrect address provided by the customer.

What is your return policy?

Our return policy is valid for 30 days. If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange. To be eligible for a return, items must be unused and in the same condition as received, and they must be in the original packaging.